return policy

Because your satisfaction is our goal,

We are keen to provide the best customer service. You can return the product very simply. All you have to do is contact customer service within a maximum period of 10 days from the date you received the product.

Product return terms

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We offer a return policy that allows you to return the product within 10 days of receiving it. Please note that the following conditions must be met in order for a return request to be successfully processed:

The product can be returned within 10 days only from the date of receipt.
- The product must be in its original packaging with attachments.
- It must not have been used and must be tightly closed.
Food products, especially those affected by temperature, cannot be returned or replaced.

How do I return the product?

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Contact us on 966552070558 or via email info@afaneenstore.com

1. We will send you the return policy.
2. Print the return policy, repack the item in its original packaging, and then deliver it to the shipping company’s office.
3. When we receive the item, we will check its condition and then refund your money.

Who bears the return costs?

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If you receive a product other than the one you ordered, we will cover the shipping and return costs.

If there is no error or defect in the product, but you no longer want it for some reason, we will be happy to serve you by returning the product, but the store will not bear the shipping and return costs.

How do I get a refund?

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If payment was made via credit card, the amount you paid will be refunded to the card used. Please note that it may take up to 10 business days for the amount to appear in your bank account from the date we refund the amount.
If the payment is made by transferring the amount to our bank accounts, we will contact you to provide us with the bank information to transfer the amount.